dfbocoi Privacy Policy

1. Introduction

dfbocoi ("we", "our platform" or "dfbocoi") is committed to protecting the privacy of all users of our online casino and sports betting platform. This Privacy Policy is drawn up to inform you — as a registered player or website visitor — about how we handle the personal information you provide to us.

This policy applies to all products and services offered by dfbocoi, including online slots, live casino, sports betting, live betting, crash games and all account-related functions. It also covers all your interactions with our platform through a web browser or mobile device.

dfbocoi operates under international licensing and is therefore bound by legal obligations regarding user data protection. We take this responsibility seriously and continually strive to remain transparent in all matters relating to your data.

2. Information We Collect

2.1 Account Registration Information

When you register an account with dfbocoi, we collect the following information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth (to verify you meet the minimum age requirement of 21 years)
• An active email address
• Mobile phone number
• Your chosen username
• Password (stored in a one-way processed form — we do not store passwords in plain text)

2.2 Identity Verification Information

To comply with the Know Your Customer (KYC) procedure required by regulatory bodies, we may request identity verification documents such as a copy of your MyKad or passport, proof of your current residential address and information related to your payment method. These documents are stored securely and used only for verification purposes.

2.3 Financial Transaction Information

Every deposit and withdrawal transaction made through methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency (USDT, BTC, ETH) will be recorded in our system. These records include the amount, date, time and payment method used.

2.4 Game Activity Data

We record your game history including the type of games played, bet amounts, game outcomes and session duration. This data is important for managing the VIP programme, detecting problematic activity and meeting licensing compliance requirements.

2.5 Technical and Device Data

Our system automatically collects technical information such as IP address, browser type, device model, operating system, pages visited and visit duration. This information is used to improve platform performance and detect suspicious activity.

3. Purpose of Data Use

dfbocoi uses the information collected for the following purposes:

• Account management: Creating, verifying and managing your player account
• Payment processing: Processing deposits and withdrawals securely and accurately
• Identity verification: Ensuring only eligible individuals — aged 21 and above — use the platform
• Fraud prevention: Identifying and blocking fraudulent activity, money laundering or unauthorised access
• Customer service: Enabling our 24/7 support team to assist you more effectively
• VIP programme and bonuses: Calculating and managing your cashback, welcome bonus and VIP programme benefits
• Service communications: Sending important notifications related to your account, transactions and policy changes
• Platform improvement: Analysing usage patterns to improve the user experience
• Legal compliance: Meeting reporting and compliance obligations under international licensing conditions

4. Disclosure to Third Parties

dfbocoi does not sell or rent your personal data to any third party. However, there are certain situations where we need to share information with specific parties to allow our services to function:

4.1 Service Providers

We work with payment service providers, game software providers, cloud computing service providers and analytics service providers who require limited access to your data to carry out their service functions. All these providers are bound by strict data protection agreements.

4.2 Legal Requirements

We may disclose your information to relevant authorities if required by law, court order or a legitimate regulatory authority. In such circumstances, we will notify you where permitted by law.

5. Data Security

We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure. These measures include:

• SSL/TLS encryption for all data transmission between your device and our servers
• Password storage using a one-way hashing function that cannot be reversed to the original text
• Strict internal access controls, where only authorised staff can access sensitive data
• Continuous monitoring of systems to detect suspicious activity
• Regular security audits conducted by our information security team
• Established incident response procedures to handle any data breaches

While we do our best to protect your data, no security system can be guaranteed to be fully perfect. We therefore encourage you to also practise good account security, such as using a strong and unique password and not sharing your login credentials.

6. Cookies and Tracking Technologies

The dfbocoi platform uses cookies and similar tracking technologies to improve the user experience and analyse usage patterns. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Session cookies: Required to maintain your login session while using the platform
• Preference cookies: Store your chosen settings such as language and display theme
• Analytic cookies: Help us understand how users interact with the platform for improvement purposes
• Security cookies: Help identify and prevent unauthorised access attempts

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some features on the dfbocoi platform.

7. Your Rights as a User

As a dfbocoi player, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time
• Right of rectification: If your information is inaccurate or incomplete, you have the right to request a correction
• Right of erasure: In certain circumstances, you may request that we delete your personal data — subject to legal retention obligations
• Right to restrict processing: You may request that we limit how we process your data in certain situations
• Right to object: You may object to the processing of your data for direct marketing purposes
• Right to data portability: You may request that we provide your data in a transferable format

8. Data Storage and Transfer

Your personal data is stored on protected servers. For global operations purposes, your data may be transferred to, processed in, or stored in a country other than where you are located. In each such case, we ensure that the data transfer is carried out with adequate safeguards in accordance with this policy.

We retain your personal data for as long as your account is active or for as long as it is needed for the purposes stated in this policy. Financial transaction records will be kept for the period required by applicable law. Once an account is closed, we will delete or anonymise your data in accordance with established procedures, unless retention is required by law.

9. Links to Other Sites

The dfbocoi platform may contain links to third-party websites or services. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices or content of third-party websites. We recommend that you read the privacy policy of any website you visit.

10. Amendments to the Privacy Policy

dfbocoi reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform developments. Any significant amendments will be communicated to you via a notification within the platform or by email to the address registered with your account.

The "Last updated" date at the top of this document will be updated whenever an amendment is made. We encourage you to review this Privacy Policy from time to time to ensure you are always aware of how we handle your information. Continued use of the dfbocoi platform after any amendment is considered your acceptance of the latest version of this policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how dfbocoi handles your personal data, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly through the dfbocoi platform
• Email: [email protected]
• Service languages: Malay and English

The dfbocoi support team will handle every privacy-related enquiry professionally and within a reasonable timeframe. We are committed to resolving any issue you encounter in a fair and transparent manner.